
Frequently
Asked
Questions
How far in advance should I place my order?
the sooner the better. But we recommend a minimum of 4 weeks before the date of your event if possible. We can sometimes accommodate requests on a shorter notice if possible.
For weddings, please aim to submit your request 4-6 months before the date. anything under the 4 month mark of the wedding date, we ask that you please reach out as soon as possible.
Do you offer delivery?
Yes! We are located in the west end of Kingston on development drive. The delivery fee will be calculated accordingly at the time of booking. Number of items and sizing is factored into the delivery cost.
DO i need to make a deposit for my order?
A 50% deposit is required at the time of booking to secure your order. The remaining 50% is due 1 month prior to the pick up or drop off date.
For weddings, we retain a non-refundable 50% deposit to save the date that will be used towards your final total. final payment is due minimum 60 days prior to the wedding.
What happens if I need to cancel or reschedule my order?
If you need to cancel within 21 days, a refund minus 30% will be offered. Less than 20 days, unfortunately refunds will not be issued.
Wedding Cake Cancellation Policy:
A 50% (partially) non-refundable deposit is required to book and secure your wedding date. The remaining balance is due minimum 60 days prior to the event.
Cancellations made more than 120 days before the event may receive a 25% refund.
Cancellations made less than 120 days before the event are non-refundable.
Refunds may be considered in extreme cases and are reviewed individually. Credit may be issued at our discretion. All cancellations or changes must be submitted in writing.
Do you offer any gluten free/nut free/dairy free/vegan items?
Gluten free: most cakes and cupcake flavours can be accommodated to be baked gluten free using out 1:1 gluten free baking flour (except for lemon cakes)
Nut free: although most of our recipes don’t include nuts, we are not a nut free kitchen and cannot guarantee any cross contamination. We have decided that we would like to be able to offer peanut butter, almonds and pistachios to our clients. Please take this into consideration if you have a nut or peanut allergy
Dairy free/vegan: we offer 2 cake flavours (carrot and chocolate) that fall under the vegan category that classify as dairy free. The buttercream can be made with a vegan butter. Please note that the cost for vegan items are higher, and will be accurately reflected in your final total.
Do you offer cake tastings?
Currently we offer cake tastings 2-3 times per calendar year. Please keep an eye out for announcements on our instagram page.
Where are you located?
We are located on Development Drive in the West end of Kingston, ON. We are a licensed home bakery, therefore the address will be provided prior to pick up.
Are you health inspected?
The kitchen has been inspected by KFL&A public health unit and we are a fully licensed business in the City of Kingston.
Contact us.
Don’t see the answer to your question? Submit your question and we will respond to you within 72h.